Amazon Walmart Whole Paycheck

Inside the September Tracker
  • In Q2 Amazon accounted for 9 percent of consumer retail spend; Walmart took 10.2 percent. The trend line shows Amazon is closing the gap.
  • Amazon’s share of three key categories – electronics, apparel and sporting goods – is on an upward trajectory while Walmart’s is falling.
  • Grocery will be the battleground for 2021. Amazon’s Whole Foods revenue dropped for the quarter compared to Q1, while Walmart increased from $58 billion in Q1 to $62 billion in Q2.
Amazon Walmart Whole Paycheck directory

AML/KYC Tracker

Inside the October Tracker

An interview with Amit Sagiv and Volodymyr Tsukur, co-heads of Wix Payments, on how AI and machine learning enables AML compliance for small to mid-sized businesses

The latest financial crime developments, including why almost 50 percent of customers are abandoning frustrating KYC processes and Hong Kong banks’ growing acceptance of AI for AML purposes

A Deep Dive analyzing the methods money launderers leverage in the eCommerce space and how payments providers are harnessing AI to stop them

AML/KYC directory

Automated Retail Tracker

Inside the March Tracker
  • A look at how a new checkout technology could power a multibillion-dollar market
  • The latest developments from the automated retail space, including 7-Eleven’s testing of cashierless convenience stores and Nordstrom’s efforts to digitize vending machines
  • An interview with Luke Saunders, founder and CEO of fresh meal vending company Farmer’s Fridge, on how his business is upgrading customers’ experiences at its self-service smart vending machines
Automated Retail directory

B2B Workforce Spend Playbook

Inside the August Playbook:
  • An interview with Barclaycard chief product officer Maria Parpou on the importance of providing remote workers with digital and decentralized everyday spend support systems
  • The latest headlines from the world of B2B corporate spend, including a five-year forecast predicting a threefold increase in global virtual card market value and a look at how the pandemic has boosted consumer demand for touchless payments
  • A Deep Dive examining financial strains the pandemic has placed upon businesses and detailing how spend management tools can help firms maintain balanced budgets
B2B Workforce Spend directory

Back-Office Optimization Playbook

Inside the October Playbook
  • An interview with Jeff Edwards, CEO of Energy Control Systems, on the AR strategies and tools that help businesses receive payments from overseas clients
  • Recent headlines from around the space, including how 51 percent of small vendors have convinced clients to start sending them digital payments and why global B2B marketplace sales are slated to hit $3.6 trillion in 2024
  • A Deep Dive examining back-office modernizations that can make AP and AR processes quicker and more accurate
Back-Office Optimization directory

The Banking As A Service Playbook: Powering The Next Generation of FinTech Innovation

Inside the October Playbook:
  • An interview with Morten Sønderskov, chief operating officer of Lunar, on how the Denmark-based FinTech transformed itself from a card app provider to a licensed bank offering financial services to small businesses
  • The latest BaaS headlines, including a digital service launched by the Commonwealth Bank of Australia that could allow SMBs to receive pandemic-related loans within minutes
  • A Deep Dive examining BaaS’s trillion-dollar potential to transform inefficient business processes in B2B invoicing, disbursements and other verticals
Banking As A Service: Powering The Next Generation of FinTech Innovation directory

Buy Now Pay Later Tracker

Inside the October Tracker
  • An interview with Cooper Watts, director of IT and eCommerce for accessible luxury retailer OAK + FORT, on how flexible payment plans tie into the business’s pandemic survival strategy and help it appeal to Generation Z and millennial consumers
  • Recent headlines from the space, including a look at why luxury brands like Oscar de la Renta and La Mer are offering buy now, pay later plans as well as why more retailers are planning to provide flexible payment options during the holidays
  • An in-depth analysis of how installment payment plans are helping luxury retailers cater to younger consumers and expand their customer bases during the pandemic
Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite Over.ai
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

CFO's Guide To Digitizing B2B Payments

Inside the September Report
  • An interview with Anna Bickford of commercial building contractor DPR Construction on how digital tools help the firm quickly onboard and pay subcontractors
  • Recent headlines from around the space, including Amazon’s $19 million loss to a vendor scam and why online B2B card volumes are rising for North American SMBs
  • A Deep Dive examining corporate buyers’ vendor data-gathering needs and how supplier onboarding portals can help
CFO's Guide To Digitizing B2B Payments directory

Credit Union Tracker

Inside the October Tracker
  • An interview with Joel Swanson, chief member experience officer at Florida-based VyStar Credit Union, on how mobile banking tools are proving to be critical to offering secure and contact-free banking services at brick-and-mortar locations
  • The latest credit union headlines, including growing demand for remote check deposit tools among CU members and Oregon-based InRoads Credit Union’s recent initiative to offer video banking services
  • A Deep Dive examining how mobile banking tools can deliver the satisfaction and personalization that CU members have come to expect from their credit unions
Credit Union directory

Credit Union Tracker

Inside the September Tracker
  • An interview with Eric Levine, CEO of New York-based Alternatives Federal Credit Union, on providing outside-of-the-box credit solutions to meet members’ needs during the pandemic
  • The latest credit union headlines, including Central Minnesota CU’s recent installation of a biometric ATM and an Oregon Community Credit Union program that provides temporary loans to members
  • A Deep Dive examining consumers’ shifting spending preferences during the pandemic and how credit unions are meeting these needs by rolling out innovative credit offerings
Credit Union directory

Digital Banking Tracker

Inside the December Tracker
  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking directory

Digital Banks And The Power Of The Cloud Tracker

Inside The September Tracker
  • An interview with Rudolf Schmidt, chief technology officer for German challenger bank Fidor, on how FIs can leverage cloud technologies to help keep pace with changing security and regulatory standards during the COVID-19 pandemic
  • The latest news and trends in the space, including why Australia’s Commonwealth Bank put a five-year deadline in place for its migration to the cloud and digital-only Varo Bank’s announcement to partner with a third-party provider on its move to the cloud
  • A Deep Dive analyzing how changing cloud compliance standards are pushing banks to prioritize innovation
Digital Banks And The Power Of The Cloud directory

Digital Consumer Onboarding Tracker

Inside the October Tracker
  • An interview with Ryan Wuerch, CEO and founder of cash back mobile app Dosh, on how employing email and text verification during the onboarding process can help generate trust as customers place more weight on cybersecurity
  • A look at the latest news and trends in this space, including how JPMorgan Chase and BlackRock are tapping automated tools for enhanced onboarding and why account creation fraud is on the rise for eCommerce merchants
  • A Deep Dive examining why email address verification remains essential to a swift, seamless and, above all, secure onboarding process for today’s businesses and banks
Digital Consumer Onboarding directory

Digital Fraud Tracker

Inside the April Tracker
  • An interview with Greg Firestone, vice president of data science at Allstate, on how the insurance company is deploying AI and machine learning technologies to fight insurance fraud
  • The latest digital fraud developments, including a 73 percent increase in online payment fraud attempts and a COVID-19-related cyberattack on the Department of Health and Human Services
  • A Deep Dive analyzing forms of insurance fraud committed by cybercriminals as well as in-house service providers or insurance adjusters, and how they can be stopped
Digital Fraud directory

Digital Identity Tracker

Inside the October Tracker

 

  • An interview with Kiran Akkineni from mom-focused apparel and toy eTailer Zulily on how the company works to create secure and convenient shopping experiences with digital ID verification during onboarding
  • The latest headlines from across the digital identity ecosystem, including how leveraging 3D Secure 2.0 can help businesses streamline mobile shopping as well as how verification solution providers are guarding against an uptick in credit card fraud
  • A Deep Dive analyzing how innovative digital ID verification solutions can help retailers increase conversions, reduce cart abandonment and deter fraud
Digital Identity directory

Digital-First Banking Tracker

Inside the August Tracker
  • An interview with Jason Powers, senior vice president of administration at Ascend Federal Credit Union, on how the FI deploys behavioral analysis systems to protect its ITMs from fraud
  • The latest digital-first banking developments, including an increase in the use of digital wallets for contactless payments and the adoption of Confirmation of Payee by the U.K.’s six largest banking groups
  • A Deep Dive analyzing the cybersecurity threats facing digital-first FIs, and how they can deploy artificial intelligence and user authentication procedures to protect themselves and their customers
Digital-First Banking directory

Digitizing B2B Payments: Taking The Paper Check Digital

Inside the August Tracker
  • An interview with Crystal Stephens, vice president and corporate receivables product manager for Comerica Bank, discussing how companies are altering their AR processes as the COVID-19 pandemic drives workforces to work remotely
  • The latest B2B payments news and trends, including why People’s United Bank is moving to innovate its treasury solutions and recent efforts by BNY Mellon to upgrade its B2B payment capabilities
  • A Deep Dive analyzing what is holding treasurers back from integrating new digital solutions and why the need for digital integrations has accelerated in recent years
Digitizing B2B Payments Tracker®: Taking The Paper Check Digital directory

Disbursements Tracker

Inside the October Tracker
  • An interview with Katrina King, executive vice president and treasury management sales manager for Cadence Bank, and Bridgit Chayt, senior vice president and director of commercial payments and treasury management at Fifth Third Bank, on how the pandemic is driving the adoption of digital and real-time payments within the treasury space
  • Notable headlines from the space, such as regional Tennessee-based bank First Horizon National Corporation’s recent partnership to offer instant disbursements to its treasury clients and the rollout of PNC Bank’s real-time push payments solution
  • A Deep Dive analyzing why businesses remain reliant on legacy methods like paper checks for their treasury needs and why the pandemic may finally be pushing these entities toward digital and instant payments
Disbursements directory

Faster Healthcare Report

Inside the May Tracker
  • A Case Study exploring why sending Affordable Care Act medical loss ratio rebates via paper checks can lead to some going unclaimed
  • Interviews with patient advocates about the frictions patients face when receiving healthcare-related disbursements and how faster payment options can help
  • A Deep Dive examining efforts to digitize patients’ disbursements
Faster Healthcare Payments directory

The Faster Payments Tracker

Inside the May Tracker:
  • An interview with the European Central bank about how it is leveraging the TIPS network to streamline real-time payments in the European Union
  • The latest developments in the global faster payments space, including Sweden’s move to join the ECB and Brazil’s testing and roll out of its instant payments platform
Faster Payments directory

FI Fraud Decisioning Playbook

Inside the September Playbook
  • An interview with Mohamad Tayba, senior manager of fraud at Alliant Credit Union, on how FIs can use device and behavioral analytics as well as strong communication strategies to distinguish between friendly fraud and criminal activity
  • The latest fraud decisioning developments, including how some FIs are using AI-powered tools to help assess chargeback claims and the latest research on what nine out of 10 consumers want from their FIs
  • A Deep Dive examining the causes of friendly fraud and how FIs and merchants are adopting new strategies and tools to fight it
FI Fraud Decisioning directory

Gig Economy Tracker

Inside the June Tracker
  • The latest headlines from the gig economy, including French FinTech Shine’s rollout of an offering that allows gig workers to insure their invoices
  • An interview with Michael Brooks, CEO and founder of online freelance marketplace goLance, on why transparency is key to engineering trust between freelancers and marketplaces
  • A Deep Dive examining how lengthy, manual invoice reconciliation can add to the financial strains freelancers and firms face, and a look at how automated technologies can help
Gig Economy directory

Global Recurring Payments Tracker

Inside the January Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

The How We Eat Tracker

Inside the June Tracker
  • The latest trends in the space, including the growth of “dark stores” designed solely for fulfilling online food orders
  • An interview with Eddie Garcia, senior vice president and chief product officer at Sam’s Club, on how the company is employing product-scanning apps and other digital services to make shopping more convenient and safer for its members
How We Eat directory

Intelligence of Things Tracker

Inside the May Tracker:
  • The latest IoT news and trends, including how medical IoT may be poised for growth in the wake of the pandemic and new wearable technology that enables workers to maintain social distancing
  • An interview with Marija Zima-Bockarjova, smart cities and solutions research and design manager at ABB, and Michael Lotfy, the company’s senior vice president for Smart Buildings Solutions, about how connected technologies can help cities become more resilient
  • A directory of the top IoT implementers and providers with nine new additions
Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the September Tracker
  • An interview with David Macadam, CEO of retail consortium Middle East Council of Shopping Centres & Retailers (MESC) and Oren Paran, managing director for Israeli retail startup firm Retail Innovation Club, regarding how the COVID-19 pandemic has accelerated digital payment use in the Middle East and how this is affecting online payments and privacy standards
  • Notable headlines from around the space, including a look at Egypt’s new data protection and privacy rule and why Oracle and Salesforce are fending off accusations of noncompliance with GDPR
  • A Deep Dive examining how the pandemic is impacting emerging Middle Eastern open banking and data privacy rules
Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order-Ahead Tracker

Inside the October Tracker
  • An interview with Adam Fox, director of digital experience and media for Qdoba, on how the fast casual chain deters false chargebacks as demand for mobile ordering skyrockets
  • The latest mobile order-ahead developments, including Starbucks’ rollout of curbside pickup at 800 U.S. locations and a new mobile ordering system at Fairleigh Dickinson University
  • A Deep Dive analyzing QSRs’ use of artificial intelligence and predicative analytics to boost mobile ordering and counter fraud
Mobile Order-Ahead directory

mPOS Tracker

Inside the July 2019 Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation

Inside the August Tracker
  • An interview with Neil McHugh, head of commercial operating products in corporate products and services at TD Bank, on how the pandemic is pushing AP practices to become more resilient and streamlined
  • The latest AP automation developments, including why 86 percent of businesses are prioritizing payments automation and how the Estonian government’s policy of accepting only digital invoices is faring one year later
  • An in-depth examination of how robotic process automation and AI-powered optical character recognition tools are helping businesses accelerate their AP processes
Next-Gen AP Automation directory

Next-Gen Debit

Inside The October Tracker
  • An interview with Ben Groom, chief digital officer for furniture and home goods retailer Herman Miller, on how the company is using automated tools to ward off online and card-not-present fraud
  • The latest next-gen debit developments, such as how fraudsters are leveraging the encryption offered by social messaging app Telegram to hide stolen payment details and why U.S. consumers are now prioritizing digital security when shopping online
  • An in-depth examination of why protecting consumers’ debit card data is becoming more critical for eCommerce merchants as higher volumes of consumers shop online and via mobile
Next-Gen Debit directory

Next-Gen Payroll Tracker

Inside the July Tracker
  • An interview with Dave Messinger, chief technology officer at Topcoder, on why quick and flexible payment options are critical for skilled workers
  • The latest payroll news and trends, including why several countries are introducing tighter measures surrounding payday lending
  • A Deep Dive examining how on-demand disbursements in the gig economy are inspiring other employers to experiment with faster payout options
Next-Gen Payroll directory

Next-Gen Sales Tax Tracker®

Inside the December Tracker
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order to Eat Tracker

Inside the October Tracker
  • An interview with Natalie Anderson Liu, vice president of brand for burger chain MOOYAH, on how offering select grocery products and features such as curbside pickup can help QSRs weather a difficult year
  • The latest order to eat developments, including factors that have driven growth in QSR delivery business over the past five years as well as new drive-thru concepts from Chipotle and Shake Shack
  • A Deep Dive analyzing the revenue-generating innovations that are attracting customers to QSRs, including state-of-the-art drive-thrus and mobile ordering
Order to Eat directory

Payments Orchestration Playbook

Inside the October playbook:
  • An interview with Lance Carlson, co-founder and chief operating officer at payments processing software firm HealPay, about the importance of reducing the scope of PCI compliance
  • The latest payments orchestration headlines, including a look at why the global tokenization market is poised to reach $6.8 billion by 2027 and how third-party data vaults can help firms more easily achieve PCI compliance
  • A data-rich analysis examining how payments orchestration can help firms more effectively implement their compliance strategies
Payments Orchestration directory

Payments Powering the Platform Economy Report

Inside the August Report
  • An interview with Abe Shak, CEO of accessories retailer The Time Store, about why SMBs are turning to FinTechs and challenger banks instead of traditional banks for their lending needs
  • The latest eCommerce payments developments, including a new financing option in India from Google and the COVID-19 pandemic’s effects on SMB financing
  • A Deep Dive analyzing the challenges that SMBs face when applying for credit and how FinTechs are deploying machine learning and related technologies to accelerate the application process
Payments Powering the Platform Economy directory

Preventing Financial Crimes Playbook

Inside the October Playbook
  • An interview with Jamie Armistead, vice president and business line leader for Zelle, on how the P2P banking app works to counter scams and frauds with AI, analytics and consumer awareness
  • The latest financial crime developments, including a new warning from the FBI on credential stuffing and skyrocketing impersonation fraud rates in the U.K.
  • A Deep Dive analyzing P2P payments app fraud and how improving password hygiene and  multifactor authentication can protect users from cybercrime
Preventing Financial Crimes directory

Reinventing B2B Payments Report

Inside the July Report
  • An interview with Shawn Askinosie, CEO and founder of bean-to-bar chocolate SMB Askinosie Chocolate, on the AP strategies that can better support ethical trade and how the COVID-19 pandemic has affected check-based B2B payments
  • Recent headlines from around the space, including new tools for helping vendors send digital invoices and American Express’ launch of an AP automation solution
  • A Deep Dive examining how leveraging virtual cards for B2B payments can ease buyer and supplier cash flow strains and defend against rising fraud attacks
Reinventing B2B Payments directory

Small and Medium Business Reopening Report

Inside the September Report
  • An interview with Nelson Gutierrez, president of Strictly Bicycles, on how the retailer is leveraging click-and-collect and contactless payments to provide customers with safe and socially distant retail experiences
  • The latest SMB reopening developments, including a surge in eCommerce use among baby boomers and seniors and how almost three-quarters of SMBs are modernizing their digital capabilities
  • A Deep Dive analyzing how SMBs are using contactless payments to conduct their day-to-day business while reducing the likelihood of viral transmission
Small and Medium Business Reopening directory

Smarter Payments Tracker

Inside The September Tracker
  • An interview with Sam Tay, CEO of FinTech Aptiv8, and Ho Chee Wai, country head of Singapore for banking-as-a-service provider Nium, on providing app-based remittances for migrant workers during the COVID-19 pandemic and why this will remain their remittances method of choice for years to come
  • The latest smarter payments developments, including the United Arab Emirates’ move to require hawala brokers to become formally registered and Nium’s securement of a U.K. electronic money institution license
  • An in-depth examination of how digital KYC tools and remittances-as-a-service offerings can help FIs and FinTechs provide compliant money transfer services
Smarter Payments directory

Subscription Commerce Tracker

Inside the September Tracker
  • An interview with Julie Marchant-Houle, U.S. CEO of meal kit subscription services Dinnerly and Martha & Marley Spoon, on how the COVID-19 pandemic is driving up demand for meal kits and why these purchasing behaviors may be here to stay
  • The latest subscription commerce news, including how the newly remote workforce is creating high demand for coffee subscription services and why D2C brands are reconsidering the value of adding physical locations
  • A Deep Dive assessing how the COVID-19 pandemic is changing consumers’ subscription service habits and how pause options are becoming more popular as a means of customer retention
Subscription Commerce directory

The FI's Guide to Modernizing Payments

Inside the October Tracker
  • An interview with Nicholas Lembo, head of growth at London-based money transfer service TransferWise, on how cross-border transactions can be faster and cheaper
  • The latest payments modernization developments, including new partnerships between Microsoft and banks to provide cloud services and a recent decline in cross-border transaction volumes due to the COVID-19 health crisis
  • A Deep Dive analyzing the factors making cross-border transactions sluggish and costly, and an exploration as to how cloud-based systems can solve these issues and add transparency
The FI's Guide to Modernizing Payments directory

Workforce Spend Tracker

Inside the March Tracker
  • The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019
  • An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster
  • A Deep Dive on how artificial intelligence is being used to improve spend management operations
Workforce Spend directory